About Session:
In the dynamic world of WordPress product businesses, the significance of customer support reaches far beyond troubleshooting and issue resolution. This enlightening session delves into the pivotal role that customer support plays within WordPress product companies, be it themes or plugins.
While the conventional view of customer support focuses on assisting users by solving their issues and helping them in using the product more efficiently, this talk will unveil its broader implications. Discover how customer support transcends its traditional boundaries to collaborate seamlessly with various other segments of a business, including Marketing, Development, Testing, Content, and SEO. By doing so, it provides invaluable insights that empower these departments to optimize their functions.
In this session, I will share how you can make your customer support department go beyond troubleshooting and helping customers. I will share a lot of examples of how customer support can work with other departments and fuel the growth of the business.
Speaker Information
Anand is the founder of WPVibes, a WordPress plugin development company based in Ajmer, Rajasthan. He boasts over 13 years of hands-on experience in the world of WordPress. In addition to his plugin business, Anand is deeply involved in the WordPress community. He co-organizes the Ajmer WordPress Meetup, where local WordPress enthusiasts gather to share knowledge and insights. He also contributes regularly to WordPress through Core, Polyglots and Documentation team